These terms govern your use of this website, operated by HiClass for Communication & Technology Services, a private shareholding company registered in Ramallah, Palestine, Reg. No. 562585406. By using the site you accept them. They are short because the site is simple: it describes our platform and lets you contact us.
Section 01What this site is
An informational site
This website describes the voice and messaging platform HiClass owns and operates, and the services and builds available on it. It is informational: nothing on it is an offer that can be accepted by clicking, and no commercial engagement is formed through this site alone.
Engagements are agreed in writing
Service specifics — numbers, routes, capacity, rates, support terms, delivery schedules — are agreed in a written service agreement between you and HiClass. Where this site avoids a figure, that is deliberate: numbers worth relying on belong in a signed agreement, not a brochure.
No visitor accounts
In its current phase this site has no registration, no login, and no customer area. If a page appears to ask you to sign in to this website, it is not ours.
Section 02Enquiries
Starting a conversation
The contact page is how a conversation with us starts — by phone, by WhatsApp, by email to the departmental addresses published there, or through the enquiry form where the page offers one. What we store from an enquiry, and for how long, is set out in the Privacy Policy.
Accurate information
Provide accurate contact details in an enquiry. We reply to the address you give us, and we may decline to act on enquiries we cannot verify or that misrepresent who is asking.
Automated screening
Where the contact page offers an enquiry form, it applies automated spam screening: submissions the screening identifies as automated are discarded and never stored. If a legitimate enquiry receives no reply within a few working days, telephone us — the number on the contact page reaches our team directly.
No obligation to respond
An enquiry does not create an obligation on either side. We aim to answer everything credible, but making an enquiry does not commit us to provide services or you to buy them.
Section 03Acceptable use
Use the site as a visitor
Do not probe, disable, or attempt to gain unauthorised access to the site or the infrastructure serving it; do not subject the contact page or any endpoint to automated bulk traffic.
Lawful content only
Do not send us content — through any channel — that is unlawful, threatening, or that you do not have the right to send. Enquiries proposing unlawful traffic or fraud will be declined and, where appropriate, reported.
Section 04Intellectual property
Our content
The text, design, brand mark, and imagery on this site belong to HiClass. You may read, link to, and quote the site with attribution; you may not republish its content as your own or use the HiClass mark without written permission.
Your content
You keep the rights to what you send us in an enquiry. You grant us only what is needed to read it, store it as described in the Privacy Policy, and reply.
Section 05Accuracy and warranty
The site describes a live platform
The descriptions on this site reflect the platform as we operate it at the time of publication. Platforms change; where a description matters to your decision, verify it with us — this site repeatedly invites exactly that.
Provided as-is
The website itself is provided as-is, without warranty of uninterrupted availability or of fitness for a particular purpose. Warranties that matter commercially belong in the written service agreement, where they are specific and enforceable.
Section 06Liability
Limitation
To the extent permitted by applicable law, HiClass is not liable for loss arising from reliance on this website's informational content or from its temporary unavailability. Nothing in these terms excludes liability that cannot lawfully be excluded.
Contracted services
Liability in connection with contracted services is governed by the written service agreement for those services, not by these website terms.
Section 07Changes and governing law
Changes to these terms
We may update these terms as the site changes. The current version, with its effective date, is always at this address; material changes are visible in the effective date at the top of this document.
Governing law
These terms are governed by the laws of Palestine. Any dispute arising from the use of this website is subject to the competent courts of Ramallah, Palestine.